Research and analysis

Area road users' satisfaction surveys

Results from our area road users’ satisfaction surveys (ARUSS) in each of our 7 regions.

From:
Highways England
Published
10 July 2014
Last updated
12 January 2016 — See all updates

This publication was withdrawn on

Highways England no longer produce these reports.

Documents

South West region: area 1 report May 2015 to October 2015

PDF, 928 KB, 35 pages

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South West region: area 2 report May to October 2015

PDF, 370 KB, 29 pages

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South East region: area 3 report February to July 2015

PDF, 1020 KB, 27 pages

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South East region: area 4 report February to July 2015

PDF, 581 KB, 24 pages

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M25 division: area 5 report February to July 2015

PDF, 975 KB, 27 pages

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East region: area 6 report March 2015 to August 2015

PDF, 674 KB, 25 pages

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Mid­lands region: area 7 report April 2015 to September 2015

PDF, 410 KB, 28 pages

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East region: area 8 report March 2015 to August 2015

PDF, 581 KB, 25 pages

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Mid­lands region: area 9 report April 2015 to September 2015

PDF, 720 KB, 31 pages

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North West region: area 10 report January to June 2015

PDF, 742 KB, 28 pages

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North East and York­shire region: area 12 report June to November 2015

PDF, 1.39 MB, 32 pages

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North West region: area 13 report January 2015 to June 2015

PDF, 611 KB, 28 pages

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North East and York­shire region: area 14 report June to November 2015

PDF, 342 KB, 26 pages

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Details

Since 2006 we have been carrying out a regular rolling programme of Area Road Users’ Satisfaction Surveys (ARUSS) in each of our 7 regions (13 areas).

The questions cover the respondents’ general experiences and perceptions of the network within the area where they live. We use the results to gain understanding about what road users find important and this helps us to improve our services.

If you have any questions about these surveys we would be pleased to hear from you. Please email our customer contact centreinfo@highwaysengland.co.uk.

For more information about how we listen to our customers visit Listening to our customers: feedback reports and surveys

Updates to this page

Published 10 July 2014
Last updated 12 January 2016 + show all updates

  1. Documents updated

  2. Documents updated

  3. First published.

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