Access to Work live running memo LR24
Updated 17 December 2024
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Background
1. This memo informs you of amendments that have been made to the Access to Work Mental Health Support Service Provider Guidance regarding the procedure for actioning PRaP 14 forms alongside new paragraphs on incident markers
2. Paragraphs 4.11- 4.12 of the MHSS Provider Guidance have been revised in line with the new process.
3. Paragraphs 4.54 - 4.55 of the MHSS Provider Guidance have been added focusing on incident markers notified to providers via PRaP and links to further information in the Provider Generic Provider Guidance
Summary and action
4. As this revision constitutes a policy change, please ensure you and your supply chain partners are familiar with the changes in paragraphs 4.11 – 4.12 of the AtW MHSS Provider Guidance.
5. All PRaP 14 forms should now be sent to the Access to Work Provider Guidance Policy inbox: atwproviderguidance.policy@dwp.gov.uk.
6. The Access to Work Policy team will consider your request and you will be notified of the outcome.
7. We may need to gather further information from you to enable us to process your request.
8. If the PRaP 14 request is agreed, the POST team will then take action to remove the incorrect date(s) enabling you to input the correct ones, if required.
9. Paragraph 4.55 highlights action to take when receiving notification via PRaP of an incident marker
| Chapter | Para | Title | Summary of change | Date of guidance change | Version number |
|---|---|---|---|---|---|
| 4 | 4.11 | Chapter 4: Referral, Start, Support Period and Leaver Process | Where the error is discovered after the AtW MHSS Support Plan Start has been recorded, you should complete a PRaP 14 form and send it to the AtW Policy in box: atwproviderguidance.policy@dwp.gov.uk | June 2022 | 11 |
| 4 | 4.12 | Chapter 4: Referral, Start, Support Period and Leaver Process | The AtW Policy team will then consider your request and you will be notified of the outcome. We may need to gather further information from you to enable us to process your request. If the PRaP 14 request is agreed, the POST team will then take action to remove the incorrect date(s) enabling you to input the correct ones, if required. | June 2022 | 11 |
| 4 | 4.54 | Chapter 4: Referral, Start, Support Period and Leaver Process | In some circumstances you will receive a PRaP referral with an incident marker recorded. Participants will not be excluded on the basis of potentially violent or inappropriate behaviour, and you will need to speak with the referring office to find out the specific details. | June 2022 | 11 |
| 4 | 4.55 | Chapter 4: Referral, Start, Support Period and Leaver Process | Further information regarding managing Incident Markers is available in Chapter 2 of DWP Generic Guidance | June 2022 | 11 |
Further Information
All enquiries on the subject of this memo should be raised with your Performance Manager in the first instance, they will endeavour to provide you with an answer as soon as possible.
Queries relating to the Provider Guidance should be directed to the Access to Work Provider Guidance Policy inbox: atwproviderguidance.policy@dwp.gov.uk
If your enquiry is of a Commercial nature, please direct it to the Commercial Directorate inbox: employmentcategory.covid19@dwp.gov.uk