Access to Work live running memo LR26
Updated 12 November 2024
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To: Access to Work Mental Health Support Service Providers
From: Access to Work Policy Team
Subject: Amendments to Access to Work Mental Health Support Service Provider Guidance
Action: For information
Timing: Immediate
Background
1. This memo informs you of amendments that have been made to the Access to Work Mental Health Support Service Provider Guidance.
2. Please see table below for further detail.
Summary and action
3. As these revisions constitute a policy change, please ensure you and your supply chain partners are familiar with the revisions, particularly the changes in Chapter 1 of the AtW MHSS Provider Guidance.
| Chapter | Para | Title | Summary of change | Date of guidance change | Version Number |
|---|---|---|---|---|---|
| All | - | - | Grammatical and Formatting changes no impact on content | 22 August 2022 | 6 |
| All | - | - | Hyperlinks updated | 22 August 2022 | 6 |
| All | - | - | Removal of all ‘Covid Information Boxes’ | 22 August 2022 | 6 |
| All | - | - | Terminology change AtW Adviser changed to AtW Case Manager | 22 August 2022 | 6 |
| 1 | 1.07 – 1.11 | Eligibility Conditions for AtW | Ending of Covid easements - introduction of electronic signatures into business as usual | 22 August 2022 | 6 |
| 1 | 1.13 | Types of Support | Paragraph added on customer choice | 22 August 2022 | 6 |
| 1 | 1.18 | Mental Health Support Services | Last date for referral changed to 19 August 2024 | 22 August 2022 | 6 |
| 1 | 1.21 bullet 3 | Contract Requirements | Bullet expanded to include virtual as well as face to face meetings with the customer | 22 August 2022 | 6 |
| 2 | 2.15 | Key Issues | Formatting changes as outlined Expanded on Acronyms PECR and GDPR but no changes to content | 22 August 2022 | 6 |
| 3 | 3.01 | Quality and Assurance | Insertion of MHSS after AtW | 22 August 2022 | 6 |
| 3 | 3.04 3.07 3.08 3.09 | Quality and Assurance | Formatting changes as outlined Inserted ‘Operational’ before Team to make clear the reference is to the AtW Operational Team | 22 August 2022 | 6 |
| 4 | 4.01 | Bullet 2 | How to refer a customer to AtW Change to opening times of the AtW Contact Centre. The Contact Centre is now open from 9am - 5pm. This was introduced during Covid and has remained as business as usual | 22 August 2022 | 6 |
| 8 | 8.05 - 8.15 | Enquiries and Complaints | Revisions to the Independent Case Examiner (ICE) information | 22 August 2022 | 6 |
| Annex J – PRaP Process Map | - | - | This Annex has been removed as the PRaP User Guide contains the most up to date information, which Providers already have. | 22 August 2022 | - |
| Annex K – Monthly MI | - | - | This is now Annex J | 22 August 2022 | - |
Further Information
All enquiries on this memo should be raised with your Performance Manager in the first instance, they will endeavour to provide you with an answer as soon as possible.
Queries relating to the Provider Guidance should be directed to the Access to Work Provider Guidance Policy inbox: atwproviderguidance.policy@dwp.gov.uk
If your enquiry is of a Commercial nature, please direct it to the Commercial Directorate inbox: commercialdirectorate.employmentcategory@dwp.gov.uk