Access to Work live running memo LR27
Updated 17 December 2024
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To: Access to Work Mental Health Support Service Providers
From: Access to Work Live Running Policy Team
Subject: Revisions to the Access to Work Mental Health Support Service Guidance
Action: For information and action
Timing: Immediate
Background
This memo informs you of amendments that have been made to the Access to Work Mental Health Support Service Provider Guidance Chapter 4.
Summary and action
You and your supply chain partners should familiarise yourself with the amendments to the Provider Guidance as soon as possible.
Chapter 4 paragraph 4.6. has been added. See below:
4.6. Trusted Partners Secure Email must be used for sending and receiving referrals. All queries regarding a MHSS referral or follow up report should be sent to dwpatwmhssquery@DWP.GOV.UK
Further Information
All enquiries on this memo should be raised with your Performance Manager in the first instance. They will endeavour to provide you with an answer as soon as possible.
Queries relating to the Provider Guidance should be directed to the Access to Work Provider Guidance Policy inbox: atwproviderguidance.policy@dwp.gov.uk
If your enquiry is of a Commercial nature, please use the messaging facility on Jaggaer.