Corporate report

Building our future: Transforming the way HMRC serves the UK

This briefing explains HMRC's ambitious programme of work in being an effective, efficient and impartial tax and payments authority.

• From: HM Revenue & Customs
• Published: 17 July 2014
• Last updated: 30 July 2015 — See all updates

Documents

Building our future: Transforming the way HMRC serves the UK

PDF, 87.9 KB, 8 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email different.format@hmrc.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

This briefing outlines our vision to provide our customers with a modern efficient service that is convenient for them.

It explains how we will change our services in order to:

• improve the customer experience
• develop new online services
• increase efficiency

Published 17 July 2014

Last updated 30 July 2015 + show all updates

1. 30 July 2015

   Published an updated report for 2015

2. 17 July 2014

   First published.