Guidance

Punctuality survey questionnaire: 2024

Updated 27 November 2024

Applies to England, Scotland and Wales

This survey is one of the Department for Transport (DfT) items on the single data list and as such you are required to provide a response.

If further details are required, please refer to the guidance notes.

The personal data you provide is purely for the purpose of DfT being able to contact you in regard to this survey and also to send you details of next year’s survey. This information is gathered in connection with our public task as a government department. Further details on DfT’s privacy policy is available.

Your personal data will be stored in an Excel database so we can send you next year’s survey. For any further information about any of our surveys or publications, please contact bus statistics.

Please select your local authority from the drop-down list

Local authority name

If your local authority is not in the list above, please enter it here

Please enter your contact details

• Contact name

• Phone number

• Email address

Question 2. Non-frequent service running on time

What was the proportion of non-frequent bus services (fewer than 6 buses an hour) running on time in your area during 2023 to 2024? Please enter a % figure to the nearest whole number omitting the % sign (for example, enter 93 for 93%)

Question 2. Average excess waiting time for frequent services

Are there any frequent local bus services (6 or more per hour) in your area? (Yes or No)

If yes, what was the average excess waiting time for frequent bus services in your area during 2023 to 2024? Please provide a figure in minutes to 2 decimal places (for example, enter 1.74 for 1.74 minutes)

Question 3. Bus punctuality partnership

Is there a bus punctuality partnership in your area? (Yes or No)

Question 4. Any further comments

DfT welcomes any feedback you would be prepared to provide on this return, for example in relation to data collection methodology (brief details) or any factors and or changes that may have affected how this year’s figures compare with previous years.

We would be grateful if you could please indicate whether the data are obtained from surveys or from electronic (Real Time Information (RTI) or other) data.

End page

You have completed this survey Thank you for taking the time to complete these questions.

If you have any feedback on the survey you can contact bus statistics.

Contact details

Bus statistics

Email bus.statistics@dft.gov.uk

Media enquiries 0300 7777 878