Corporate report

Business plan for 2016-2018

This business plan sets out work the Adjudicator's Office plans to carry out between 2016 and 2018.

• From: The Adjudicator’s Office
• Published: 1 December 2016

This publication was withdrawn on 2 December 2020

This publication has been withdrawn because it is out of date. You can find the most recent publications from the Adjudicator’s Office on the home page.

Documents

The Adjudicator's Office: Vision up to 2021 and business plan 2016-2018

PDF, 1.13 MB, 19 pages

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Details

The Adjudicator’s Office business plan 2016-18 sets out our objectives and what we will do to meet them.

There are four key themes in our plan:

• our customers: we will improve the service we give to our customers
• our people: we will develop and engage our own people in order to benefit from their experience and potential
• learning from complaints: we will use our insight and expertise to learn from complaints to improve services to
• customers (both the department and within the Adjudicator’s Office)
• our organisation: we will transform the way we work, responding to the needs of our customers in order to become a more efficient and accountable organisation

Published 1 December 2016