Research and analysis

Business support online and offline: customer experiences report

Report assessing customer experiences of public and private business support.

• From: Department for Business, Innovation & Skills
• Published: 21 February 2011

Documents

Research into business support's online and offline channels of delivery.

Ref: 11/507

PDF, 1.68 MB

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email enquiries@beis.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

Report assessing customer experiences of public and private business support. It presents findings on

• the use of different types of business support
• customer journeys around the business support system
• what businesses are looking for and need from a re-designed service

Published 21 February 2011