FOI release

Calls received by the Croydon contact centre

Calls received from members of the public using the 08706067766 number including calls placed, calls answered and average call length.

• From: Home Office
• Published: 6 December 2013

Documents

Number of calls received by the Croydon contact centre

Ref: 28455

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Details

FOI release 28455

Between 5 April and 6 August 2013.

• the number of calls received selecting option 4, enquiry
• the number of calls answered selecting option 4 enquiry
• the average waiting time for callers selecting option 4, enquiry
• the number of calls received selecting option 1, payment
• the number of calls answered selecting option 1, payment
• the average waiting time for callers selecting option 1, payment
• the numbers of staff responding to option 4, enquiry calls
• the numbers of staff responding to option 1, payment calls

The information was released on 17 October 2013.

Published 6 December 2013