Research and analysis

Capital Gains Tax communications research

This research aimed to explore how customers look for, and would prefer to receive, information about the forthcoming policy change for property disposal.

• From: HM Revenue & Customs
• Published: 24 June 2019

Documents

Capital Gains Tax communications research

Ref: HMRC Research Report 542

PDF, 808 KB, 22 pages

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Details

From April 2020, a payment on account of Capital Gains Tax (CGT) will need to be made when a residential property is sold or otherwise disposed of, such as by giving it away.

Payment will be due within 30 days of the completion of the disposal. The changes mainly affect those disposing of a second home or rental property.

They will not apply where the gains are not chargeable to CGT - for example, where the gains are covered by private residence relief.

This research aimed to understand how customers look for information about CGT, how well they understand the policy change, and how they expect HMRC to communicate these changes.

There were interviews with customers considering property disposal and with customers who had recently paid CGT, and with intermediaries. Customers included a few who were not UK residents and intermediaries included estate agents, solicitors and accountants.

Published 24 June 2019