Policy paper

Case study on action 2: redesigning services

This case study is to illustrate redesigning services.

• From: Cabinet Office and The Rt Hon Lord Maude of Horsham
• Published: 24 March 2014

This was published under the 2010 to 2015 Conservative and Liberal Democrat coalition government

Documents

Action 2 case study: redesigning services

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Details

The Government Digital Strategy commits each government department to carrying out 16 actions.

Action 2 is that services handling over 100,000 transactions each year will be redesigned, operated and improved by a skilled, experienced and empowered service manager.

Published 24 March 2014