Research and analysis

Channels of communication: usage and preferences among tax credit customers

Research into the way HM Revenue and Customs communicates with tax credit and Child Benefit customers.

From:
HM Revenue & Customs
Published
3 September 2013

Documents

Channels of communication: usage and preferences among tax credit customers

Ref: HMRC Research Report 273

PDF, 234 KB, 43 pages

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Details

This report uses survey data to look at how tax credit and Child Benefit customers contact and would prefer to contact HM Revenue and Customs. It also looks at whether these customers have access to the internet.

Updates to this page

Published 3 September 2013

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