Research and analysis

Charity Commission customer survey 2020

Research into customers’ experience of Charity Commission services.

• From: The Charity Commission
• Published: 15 July 2021

Applies to England and Wales

Documents

Charity Commission customer survey 2020

PDF, 458 KB, 34 pages

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Charity Commission customer survey 2020: web version

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Details

This report presents the findings of independent research into charities’ views on the service they received from the Charity Commission.

Headlines

• 69% of customers who responded said the service they received from the Charity Commission was good or very good – a 5% increase on last year
• 92% of customers who updated their charity’s details online said it was a good service
• 80% of customers who used the Charity Commission’s Covid-19 guidance rated it as good

The Commission will use these insights to continue improving its services.

This research was conducted on behalf of the Charity Commission by our research partner, Yonder.

Published 15 July 2021