Statutory guidance

Children's social care: getting the best from complaints

Statutory guidance for local authority children’s services on representations and complaints procedures.

• From: Department for Education
• Published: 1 September 2006

Applies to England

Documents

Statutory guidance for local authority children’s services on representations and complaints procedures

Ref: DFES-2055-2006

PDF, 544 KB, 55 pages

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Details

This statutory guidance is for:

• local authorities
• complaint managers
• managers and practitioners for local authority children’s services
• local safeguarding children’s board partners

It also applies to:

• foster carers
• other adults making a complaint

It relates to the following legislation and issued under section 7 of the Local Authority Social Services Act 1970 which means that, except in exceptional circumstances, local authorities must act in accordance with this guidance:

• the Children Act 1989 Representations Procedure (England) Regulations 2006
• Children (Leaving Care) Act 2000
• Adoption and Children Act 2002
• Health and Social Care (Community Health Standards) Act 2003

Published 1 September 2006