Guidance

Civil Legal Advice Contract 2018 and the 2018 Civil Legal Advice Discrimination Contract

CLA contract documents for providers of remote legal advice in family, housing, debt, discrimination, and education

Applies to England and Wales

Documents

Table of Amendments to Civil Legal Aid 2018 Contract - New Education Contracts From September 2019

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If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email LAAReasonableAdjustmentRequests@justice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Table of Amendments to Civil Legal Aid (Discrimination) 2018 Contract - New Discrimination Contracts From September 2019

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If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email LAAReasonableAdjustmentRequests@justice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Civil Legal Advice 2018: Contract for Signature

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If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email LAAReasonableAdjustmentRequests@justice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Annex 1: Civil Legal Advice 2018 Specification (30 September 2022)

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If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email LAAReasonableAdjustmentRequests@justice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Annex 2: Civil Legal Advice 2018 - Cases, Fixed Fees and Hourly Rates

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If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email LAAReasonableAdjustmentRequests@justice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Annex 3: Civil Legal Advice 2018 - Payments and Disbursements

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If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email LAAReasonableAdjustmentRequests@justice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Annex 4: Civil Legal Advice 2018 - IT requirements, CMS, and Business Continuity

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If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email LAAReasonableAdjustmentRequests@justice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Annex 5: Civil Legal Advice 2018 - Key Performance Indicators

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If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email LAAReasonableAdjustmentRequests@justice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Annex 6: Civil Legal Advice 2018 - Complaints

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If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email LAAReasonableAdjustmentRequests@justice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Annex 7: Civil Legal Advice 2018 - Unacceptable Behaviour

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If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email LAAReasonableAdjustmentRequests@justice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Civil Legal Advice (Discrimination) 2018: Contract for Signature

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email LAAReasonableAdjustmentRequests@justice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Civil Legal Advice (Discrimination) 2018: Annex 2 - Cases, Fixed Fees, and Hourly Rates

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email LAAReasonableAdjustmentRequests@justice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Civil Legal Advice (Discrimination) 2018: Annex 3 - Payments and Disbursements

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email LAAReasonableAdjustmentRequests@justice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Civil Legal Advice (Discrimination) 2018: Annex 4 - IT Requirements, CMS, and Business Continuity

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email LAAReasonableAdjustmentRequests@justice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Civil Legal Advice (Discrimination) 2018: Annex 5 - Key Performance Indicators

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If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email LAAReasonableAdjustmentRequests@justice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Civil Legal Advice (Discrimination) 2018: Annex 6 - Complaints

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email LAAReasonableAdjustmentRequests@justice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Civil Legal Advice (Discrimination) 2018: Annex 7 - Unacceptable Behaviour

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email LAAReasonableAdjustmentRequests@justice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Civil Legal Advice (Discrimination) - Supervisor Standard and Declaration Form

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If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email LAAReasonableAdjustmentRequests@justice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Civil Legal Aid (Education) 2018: Contract for Signature

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email LAAReasonableAdjustmentRequests@justice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Civil Legal Aid (Education) 2018: Annex 2 – Cases, Fixed Fee and Hourly Rates

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email LAAReasonableAdjustmentRequests@justice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Civil Legal Aid (Education) 2018: Annex 3 – Payments and Disbursements

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email LAAReasonableAdjustmentRequests@justice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Civil Legal Aid (Education) 2018: Annex 4 – IT Requirements, CMS, and Business Continuity

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email LAAReasonableAdjustmentRequests@justice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Civil Legal Aid (Education) 2018: Annex 5 – KPIs

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If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email LAAReasonableAdjustmentRequests@justice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Civil Legal Aid (Education) 2018: Annex 6 – Complaints

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email LAAReasonableAdjustmentRequests@justice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Civil Legal Aid (Education) 2018: Annex 7 – Unacceptable Behaviour

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email LAAReasonableAdjustmentRequests@justice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Civil Legal Advice (Education) - Supervisor Standard and Declaration Form

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email LAAReasonableAdjustmentRequests@justice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Civil Legal Aid (Discrimination) 2018 (as amended): Contract for Signature

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email LAAReasonableAdjustmentRequests@justice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Civil Legal Aid (Discrimination) 2018 (as amended): Annex 2 – Cases, Fixed Fee and Hourly Rates

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email LAAReasonableAdjustmentRequests@justice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Civil Legal Aid (Discrimination) 2018 (as amended): Annex 3 – Payments and Disbursements

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email LAAReasonableAdjustmentRequests@justice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Civil Legal Aid (Discrimination) 2018 (as amended): Annex 4 – IT Requirements, CMS, and business continuity

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email LAAReasonableAdjustmentRequests@justice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Civil Legal Aid (Discrimination) 2018 (as amended): Annex 5 – KPIs

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email LAAReasonableAdjustmentRequests@justice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Civil Legal Aid (Discrimination) 2018 (as amended): Annex 6 – Complaints

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email LAAReasonableAdjustmentRequests@justice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Civil Legal Aid (Discrimination) 2018 (as amended): Annex 7 – Unacceptable Behaviour

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email LAAReasonableAdjustmentRequests@justice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

These contracts cover remote advice in the categories of:

  • family
  • housing and debt
  • discrimination law
  • education.

The Civil Legal Advice contract 2018 and the 2018 Civil Legal Advice Discrimination Contract consists of the:

  • standard terms
  • specification
  • contract for signature
  • further documents.

Standard terms

Standard terms govern the commercial relationship between Legal Aid Agency (LAA) and the provider.

Specification

This sets out the rules for providing and being paid for CLA related contract work. It’s divided into provisions of general application (Section 1 to 8) and category specific rules and payment schemes for the categories of law (Section 9 onwards, as applicable).

Separate provisions apply to controlled work (sections 5 and 6) and licensed work (sections 7 and 8). The licensed work section is only relevant for contracts in the discrimination categories.

Contract for signature

The contract for signature is the document which gives effect to the contract as a whole. Use the sample contract for signature for illustration as contents vary between providers.

Key performance indicators (KPIs)

The LAA sets out contractually enforceable measures (KPIs) by which we monitor performance. The document explains the consequences of breaching KPIs.

Other contract annexes:

Cases and hourly rates

Sets out the types of work the provider is authorised to carry out under their CLA 2018 contract and the 2018 CLA Discrimination Contract, including the categories of law covered. Also gives hourly rate paid for controlled work in accordance with the provider’s tender bid.

Payments, disbursements and reviewing your claims for payment

Explains how the provider will invoice and be paid for controlled work under the CLA contract 2018 and the 2018 CLA Discrimination Contract.

Information technology (IT)

Outlines requirements for IT resources the provider must cover, including data security requirements and business continuity.

Complaints

Contains obligations to provide complaints policy and procedures for clients to use.

Updates to this page

Published 10 September 2018
Last updated 4 January 2021 + show all updates
  1. EU exit updates made to: Civil Legal Advice 2018 contract standard terms and specification, Civil Legal Advice 2018 discrimination standard terms and specification, and Civil Legal Advice 2018 education standard terms and specification.

  2. Table of Amendments (1 December 2020) published.

  3. update of documents

  4. Civil Legal Aid 2018 Education and Discrimination contract documentation published.

  5. Publication of table of contract amendments and supervisor forms for education and discrimination categories.

  6. First published.

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