Civil Legal Advice Contract 2018 and the 2018 Civil Legal Advice Discrimination Contract
CLA contract documents for providers of remote legal advice in family, housing, debt, discrimination, and education
Applies to England and Wales
Documents
Details
These contracts cover remote advice in the categories of:
- family
- housing and debt
- discrimination law
- education.
The Civil Legal Advice contract 2018 and the 2018 Civil Legal Advice Discrimination Contract consists of the:
- standard terms
- specification
- contract for signature
- further documents.
Standard terms
Standard terms govern the commercial relationship between Legal Aid Agency (LAA) and the provider.
Specification
This sets out the rules for providing and being paid for CLA related contract work. It’s divided into provisions of general application (Section 1 to 8) and category specific rules and payment schemes for the categories of law (Section 9 onwards, as applicable).
Separate provisions apply to controlled work (sections 5 and 6) and licensed work (sections 7 and 8). The licensed work section is only relevant for contracts in the discrimination categories.
Contract for signature
The contract for signature is the document which gives effect to the contract as a whole. Use the sample contract for signature for illustration as contents vary between providers.
Key performance indicators (KPIs)
The LAA sets out contractually enforceable measures (KPIs) by which we monitor performance. The document explains the consequences of breaching KPIs.
Other contract annexes:
Cases and hourly rates
Sets out the types of work the provider is authorised to carry out under their CLA 2018 contract and the 2018 CLA Discrimination Contract, including the categories of law covered. Also gives hourly rate paid for controlled work in accordance with the provider’s tender bid.
Payments, disbursements and reviewing your claims for payment
Explains how the provider will invoice and be paid for controlled work under the CLA contract 2018 and the 2018 CLA Discrimination Contract.
Information technology (IT)
Outlines requirements for IT resources the provider must cover, including data security requirements and business continuity.
Complaints
Contains obligations to provide complaints policy and procedures for clients to use.
Updates to this page
Last updated 4 January 2021 + show all updates
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EU exit updates made to: Civil Legal Advice 2018 contract standard terms and specification, Civil Legal Advice 2018 discrimination standard terms and specification, and Civil Legal Advice 2018 education standard terms and specification.
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Table of Amendments (1 December 2020) published.
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update of documents
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Civil Legal Aid 2018 Education and Discrimination contract documentation published.
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Publication of table of contract amendments and supervisor forms for education and discrimination categories.
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First published.