Civil Legal Advice mandatory gateway: research findings
Reports providing findings from research undertaken to inform the review of the operation of the Civil Legal Advice gateway.
Applies to England and Wales
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The Legal Aid, Sentencing and Punishment of Offenders (LASPO) Act 2012 introduced significant reforms to the provision of legal aid in England and Wales. It included the introduction of a single mandatory Civil Legal Aid (CLA) gateway for legal aid funded advice in the areas of debt, discrimination and special education needs.
The LASPO Act marked a new commitment in delivering publicly funded legal advice remotely. In line with the government’s commitment to publish a review of the operation of the CLA gateway within 2 years of implementation, the Ministry of Justice carried out in-depth research to contribute to this review.
The overarching aim of this research was to assess the accessibility and efficacy of the mandatory CLA gateway service. It consists of 4 elements which draw on qualitative and quantitative methods to gauge the perceptions of service providers, users, and operators of the service, as well as to describe uptake and service delivery.