Guidance

Claims management companies: marketing and advertising guidance

Check that your outbound marketing activities, data handling and storage comply with regulations.

• From: Ministry of Justice
• Published: 1 April 2014
• Last updated: 9 October 2018 — See all updates

This publication was withdrawn on 1 April 2019

This page has been withdrawn because it’s out of date. Responsibility for the regulation of Claims Management Companies has been taken over by the Financial Conduct Authority.

Documents

Marketing and advertising guidance for claims management companies

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Details

Guidance for authorised claims management companies on making sure your advertising and marketing activities comply with the rules.

This document covers:

• telemarketing
• the Telephone Preference Service
• use of auto diallers and silent calls
• automated message telemarketing
• SMS and email marketing
• websites and online privacy

The regulator has the power to take enforcement action, including financial penalties and cancellation of authorisation against companies that don’t follow the rules.

Published 1 April 2014

Last updated 9 October 2018 + show all updates

1. 9 October 2018

   We have updated the guidance to include the changes introduced by the GDPR and cold call ban for claims management.

2. 1 April 2014

   First published.