Correspondence
CMA letter to Barclays about breaching Part 5 of the Retail Banking Order
CMA finds breaches of Part 5 (Payment Transaction Histories) of the Retail Banking Market Investigation Order 2017 and Barclays has agreed to take action to prevent a recurrence.
Documents
Details
Part 5 of the Order requires banks and building societies to send Payment Transaction Histories to any personal current account (PCA) or business current account (BCA) customer who closes their PCA or BCA. Barclays failed to provide 1,648 Payment Transaction Histories to customers in June to August 2023. A further 659 Payment Transaction Histories were sent but were late.