CMA Letter to BDS Fuels about breaches of the Domestic Bulk LPG Order
Letter to BDS Fuels about two breaches of the Domestic Bulk Liquefied Petroleum Gas Market Investigation Order
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The Order (PDF, 326KB) requires, amongst other things, that suppliers of Liquified Petroleum Gas (LPG) limit the exclusivity periods in customer contracts to 24 months duration. This means that customers should be free to switch to a new supplier at the end of a two-year contract without having to pay a fee.
The purpose of this requirement is to allow customers to switch LPG supplier. LPG is an important and expensive product for many people and it is important that they can choose the best supplier for their needs.
BDS Fuels entered contracts with customers which included an auto-rollover clause, by which a customer was entered into further 24-month exclusivity periods unless they terminated the contract in writing. BDS Fuels has now removed this clause from its contracts.