Correspondence
CMA letter to Monzo on a breach of the Retail Banking Order
Letter to Monzo Bank Limited (Monzo) about its non-compliance with Article 20 of the Retail Banking Market Investigation Order 2017, relating to Transaction Histories.
Documents
Details
The CMA wrote to Monzo regarding a breach of Article 20 of the Order. Monzo breached the Order by failing to send Transaction Histories to 143,437 former customers. Monzo has now taken steps to end the breach, to prevent a recurrence, and to put things right for affected former customers.