CMA letter to Santander about a breach of the Retail Banking Order
Letter to Santander UK plc about its breach of the Retail Banking Market Investigation Order 2017.
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One of the measures introduced in the Retail Banking Market Investigation Order 2017 requires banks and building societies that offer Personal Current Accounts (PCAs) and Business Current Accounts (BCAs) to publish Service Quality Indicators.
Santander failed to publish Northern Ireland Service Quality Indicators for Overall Service Quality for BCAs on its Corporate and Commercial home page from 23 April 2021 to 11 May 2021. It also failed to publish up-to-date Great Britain Service Quality Indicators on BCAs for Overall Service Quality on its Corporate and Commercial home page over the same period.
This is not the first time Santander has breached the Order. Find out more about previous breaches and the CMA’s enforcement action: