Correspondence
CMA takes action against HSBC for breaching Part 5 of the Retail Banking Order
CMA finds breaches of Part 5 of the Retail Banking Market Investigation Order 2017 and HSBC has agreed to take action to prevent a recurrence.
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Details
HSBC failed to send an estimated 12,200 Payment Transaction Histories to former BCA holders between when Part 5 of the Order came into effect in February 2018 and December 2022. HSBC has now taken steps to end the breaches and to prevent a recurrence.