Correspondence
CMA takes action against Nationwide for breaching Part 5 of the Retail Banking Order
CMA finds breaches of Part 5 of the Retail Banking Market Investigation Order 2017 and Nationwide has agreed to take action to prevent a recurrence.
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Details
Nationwide failed to provide an estimated 51,185 Payment Transaction Histories to former PCA holders between when Part 5 of the Order came into effect in February 2018 and May 2023. Nationwide has now taken steps to end the breaches and to prevent a recurrence.