Correspondence
CMA takes action against TSB for breaching Part 5 of the Retail Banking Order
CMA finds breaches of Part 5 of the Retail Banking Market Investigation Order 2017 and TSB has agreed to take action to prevent a recurrence.
Documents
Details
TSB failed to send 105,607 Payment Transaction Histories to former BCA and PCA customers between April 2022 and 20 March 2023. TSB has now taken steps to end the breaches and to prevent a recurrence.