Guidance

Contract cancellations and refunds due to coronavirus (COVID-19)

A statement from the CMA on consumer protection law in relation to cancellations and refunds due to coronavirus

• From: Competition and Markets Authority
• Published: 30 April 2020
• Last updated: 28 August 2020 — See all updates

Documents

Statement on coronavirus (COVID-19), consumer contracts, cancellation and refunds

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Details

There are a wide range of contracts that have been affected due to the coronavirus (COVID-19) pandemic.

This statement builds on and replaces the statement published by the CMA on 30 April 2020.

The CMA’s view remains that a consumer will generally be entitled to a refund when they have paid money in advance for services or goods that cannot be provided because of the coronavirus pandemic.

As the circumstances and public health measures relating to the pandemic have developed over time, we have updated the statement to cover additional issues.

Published 30 April 2020
Last updated 28 August 2020 + show all updates

1. 28 August 2020

   Further detail on the CMA's views on the law in relation to cancellations and refunds during the pandemic has been added to the page.

2. 30 April 2020

   First published.