Guidance

CMR special bulletin: packaged bank accounts

Guidance on common problems claims management companies (CMCs) face when handling claims for mis-sold packaged bank accounts (PBAs).

• From: Ministry of Justice
• Published: 3 July 2015

This publication was withdrawn on 1 April 2019

This page has been withdrawn because it’s out of date. Responsibility for the regulation of Claims Management Companies has been taken over by the Financial Conduct Authority.

Documents

CMR special bulletin: packaged bank accounts

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Details

This special bulletin is aimed at CMCs that provide claims services for mis-sold PBAs. It offers help and guidance to improve the quality of services you offer customers.

Published 3 July 2015