Guidance

Coal Authority customer standards

The Coal Authority's customer standards sets out the service we're committed to provide to our customers.

Documents

Details

The Coal Authority is constantly looking at ways to improve customer services and their customer standards sets out the level of service a customer can expect.

Updates to this page

Published 7 October 2019
Last updated 31 March 2023 + show all updates
  1. Removed service update

  2. Removed information relating to temporary extended response times

  3. Updated temporary extended response times

  4. First published.

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