Guidance
Coal Authority unacceptable behaviour policy
The Coal Authority's position on unacceptable behaviour by customers towards its staff, including how we manage unacceptable behaviour consistently and fairly.
Documents
Details
The Coal Authority sets out clearly what we consider to be unacceptable behaviour and the steps we may take to deal with such behaviour.
It applies to everyone who accesses our services.
Updates to this page
Published 22 September 2023