Guidance

How to contact a Retailer CCO or Supplier Helpline

Find details of the Code Compliance Officers for the regulated Retailers. Plus details of Retailer Supplier Helplines.

From:
Groceries Code Adjudicator
Published
20 September 2018
Last updated
11 November 2024 — See all updates

Documents

Code Compliance Officer contact details and commitment to confidentiality

HTML

Supplier Helplines

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Details

Code Compliance Officer (CCO) contact details and Retailer Supplier Helplines

If you are a current supplier and would like to contact the relevant CCO regarding any issues covered by the Groceries Supply Code of Practice, please refer to the relevant link.

Click here to watch the ‘Meet the Code Compliance Officers’ playlist on the GCA YouTube channel

Updates to this page

Published 20 September 2018
Last updated 11 November 2024 + show all updates

  1. Amazon's supplier helpline details have been updated.

  2. The Amazon supplier helpline details have been updated.

  3. Amazon's supplier helpline details have been updated.

  4. The Aldi CCO contact details have been updated.

  5. Co-op's supplier helpline details have been updated.

  6. The Ocado supplier helpline contact details have been updated.

  7. Amazon's supplier helpline details have been updated.

  8. The Code Compliance Officer Contact details have been updated for Amazon.

  9. Sainsbury's Code Compliance Officer details and Amazon's supplier helpline details have been updated.

  10. Updated Lidl's supplier helpline contact details.

  11. Amazon CCO and senior buyer information have been updated.

  12. Amendment to the CCO confidentiality commitment. To address supplier concerns, all 14 Retailers have committed to “ensuring that suppliers do not face negative consequences as a result of raising issues with the business directly or with the CCO.”

  13. Change of Aldi's CCO from Lizzie Collins to Alex Wood. Amendment to Amazon's supplier helpline details.

  14. An update to B&M's Code Compliance Officer contact details.

  15. The email address for Morrisons' CCO has been updated

  16. Contact details for the new CCO of Morrisons have been updated.

  17. Updated Supplier Helpline details for M&S

  18. Edited Supplier Helplines - Amazon.com,inc.'s Senior Buyers' contact details have been updated.

  19. Amendment to Waitrose supplier contact details

  20. Added Amazon.com, Inc.'s contact details

  21. Supplier helpline information updated

  22. Changed B&M CCO contact details to Alex Russo

  23. Edited Lidl supplier helpline contact information - change of document name

  24. New contact number for Chris Young, Code Compliance Officer at Aldi Stores Limited. Please call 01827 890616.

  25. Ocado Retail Code Compliance Officer now Robert Skelton. Email address changed to GSCOP@ocadoretail.com.

  26. There has been a change to the phone number for suppliers to use when contacting Tesco plc. It is now 0330 1231 005. An email address for Tesco plc suppliers to use has also been added - Suppliersupport.Product@Tesco.com.

  27. Addition of Ruth Clarke as TJ Morris Limited's Code Compliance Officer and details of its supplier helpline.

  28. CCO details added for B&M European Value Retail SA.

  29. The CCO for Waitrose Limited is now Matthew Wilson.

  30. Change of Ocado Group Plc Code Compliance Officer from Nargis Hassani to Jo West.

  31. Addition of contact details for Ocado Group Plc Code Compliance Officer.

  32. First published.

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