July 2024 — NCTS Phase 5: regenerate and resend messages
Updated 31 October 2024
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We have been issuing regular updates to help you understand changes relating to the implementation of the New Computerised Transit System (NCTS) Phase 5 on:
- 28 June 2024 in Northern Ireland (XI)
- 1 July 2024 in Great Britain (GB)
You can find all our updates on GOV.UK.
Background
In NCTS, information about goods moving under transit is sent and received by the declarant through the exchange of ‘IE’ messages.
In NCTS Phase 4, if an ‘IE’ message was sent to the declarant by the NCTS but the declarant had not received it, you could request the NCTS helpdesk regenerate and resend the message.
What has changed
NCTS Phase 5 does not allow the NCTS helpdesk to regenerate or resend messages that have already been sent successfully by the NCTS.
If you have not received an expected ‘IE’ message, you should contact the NCTS supervising office or NCTS helpdesk. They will investigate whether there have been any issues sending the message.
Where the sending of the original ‘IE’ message was unsuccessful, or it failed to send, we will raise the issue with our NCTS support team to investigate and resolve the problem.
Where the sending of the original message was successful, we:
- will try to provide further information to help you trace the original message
- cannot resend the message