Guidance

Companies House unacceptable customer behaviour policy

What behaviour we consider to be unacceptable and the steps we may take to deal with such behaviour.

• From: Companies House
• Published: 5 October 2020

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Companies House unacceptable customer behaviour policy

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Companies House is committed to providing an excellent service to our customers and we will always do our best to help. In return, we expect our customers to behave appropriately and treat our employees with courtesy, consideration and respect, to allow them to carry out their work.

This policy enables us to deal with unacceptable customer behaviour professionally and consistently. It lets both employees and customers know what we consider to be unacceptable and outlines the steps we may take to deal with such behaviour. It applies to all our customers.

You should also read our:

• customer charter
• vulnerable customer pledge

Published 5 October 2020