Correspondence

Competition and Markets Authority loyalty penalty investigation report: government response

Letter from Secretary of State Greg Clark to Andrea Coscelli, Chief Executive of the Competition and Markets Authority (CMA) on the loyalty penalty.

• From: Department for Business, Energy & Industrial Strategy and The Rt Hon Greg Clark
• Published: 18 June 2019

This was published under the 2016 to 2019 May Conservative government

Documents

Tackling the loyalty penalty: letter from Greg Clark, BEIS, to Andrea Coscelli, CMA

PDF, 253 KB, 8 pages

Details

In September 2018, Citizens Advice submitted a super-complaint to the Competition and Markets Authority (CMA) about the loyalty penalty in the broadband, mobile, insurance, mortgages and cash savings markets.

The CMA responded in December 2018 with recommendations to regulators and government.

This letter is the government’s response to the CMA’s report.

Published 18 June 2019