Guidance

Complaint resolution core briefing pack: DWP provider guidance

The complaint resolution core briefing pack contains information and guidance on the DWP provider complaint process.

From:
Department for Work and Pensions
Published
1 April 2011
Last updated
17 December 2019 — See all updates

Documents

Complaint resolution core briefing pack: DWP provider guidance

HTML

Complaint resolution core briefing pack: DWP provider guidance

PDF, 522 KB, 16 pages

Details

The complaint resolution core briefing pack contains information and guidance on the DWP provider complaint process.

It’s for use by:

  • new and existing providers
  • those considering providing customer facing services for the department

Updates to this page

Published 1 April 2011
Last updated 17 December 2019 + show all updates

  1. Published new version of the guidance and added an accessible HTML version.

  2. Complaint resolution core briefing pack for DWP Providers updated.

  3. First published.

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