Guidance

Complaint resolution core briefing pack: DWP provider guidance

The complaint resolution core briefing pack contains information and guidance on the DWP provider complaint process.

• From: Department for Work and Pensions
• Published: 1 April 2011
• Last updated: 17 December 2019 — See all updates

Documents

Complaint resolution core briefing pack: DWP provider guidance

HTML

Complaint resolution core briefing pack: DWP provider guidance

PDF, 522 KB, 16 pages

Details

The complaint resolution core briefing pack contains information and guidance on the DWP provider complaint process.

It’s for use by:

• new and existing providers
• those considering providing customer facing services for the department

Published 1 April 2011
Last updated 17 December 2019 + show all updates

1. 17 December 2019

   Published new version of the guidance and added an accessible HTML version.

2. 5 March 2014

   Complaint resolution core briefing pack for DWP Providers updated.

3. 1 April 2011

   First published.