Guidance
Complaint resolution core briefing pack: DWP provider guidance
The complaint resolution core briefing pack contains information and guidance on the DWP provider complaint process.
Documents
Details
The complaint resolution core briefing pack contains information and guidance on the DWP provider complaint process.
It’s for use by:
- new and existing providers
- those considering providing customer facing services for the department
Updates to this page
Published 1 April 2011
Last updated 17 December 2019
show all updates
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Published new version of the guidance and added an accessible HTML version.
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Complaint resolution core briefing pack for DWP Providers updated.
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First published.