Guidance

Complaints about post 16 education and training provision funded by ESFA

How the Education and Skills Funding Agency (ESFA) handles complaints about post 16 education and training provision

From:
Education and Skills Funding Agency
Published
22 November 2018
Last updated
23 April 2024 — See all updates

Applies to England

Documents

Complaints about post 16 education and training provision funded by ESFA

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Details

This guide provides advice for people who wish to raise concerns about post 16 education and training provision funded by ESFA. It sets out the responsibilities of institutions and the role of ESFA in handling complaints.

Updates to this page

Published 22 November 2018
Last updated 23 April 2024 + show all updates

  1. Updated the email address to send complaints to 'customer.complaints@education.gov.uk'.

  2. First published.

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