Guidance

Complaints management guidance

Guidance on how complaints are managed and resolved by UK Visas and Immigration, Immigration Enforcement and Border Force.

• From: UK Visas and Immigration and Immigration Enforcement
• Published: 12 February 2015
• Last updated: 5 September 2022 — See all updates

Documents

Complaints management guidance (accessible version)

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Complaints management guidance

PDF, 419 KB, 33 pages

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Details

This guidance will inform you about how the Home Office deals with complaints effectively and efficiently to improve services.

The document includes information about:

• the complaints management structure
• types of complaints handled
• dealing with complaints
• service complaints
• minor misconduct complaints
• serious/gross misconduct complaints
• special circumstances
• complaints from children
• financial redress

Published 12 February 2015

Last updated 5 September 2022 + show all updates

1. 5 September 2022

   Added accessible version of complaints management guidance.

2. 19 March 2020

   Updated guidance.

3. 19 September 2016

   Updated guidance.

4. 12 February 2015

   First published.