Research and analysis

Compliance Perceptions Survey: Merchant Acquirers and Transparent Benchmarking

Follow up to the 2012 quantitative survey, to understand SMEs reaction to use of Merchant Acquirers data and transparent benchmarking.

• From: HM Revenue & Customs
• Published: 25 March 2014

Documents

Compliance Perceptions Survey: Merchant Acquirers and Transparent Benchmarking

Ref: HMRC Research Report 307

PDF, 541 KB, 56 pages

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Details

This research provided the qualitative follow-up to HMRC’s 2012 Compliance Perception Survey, with 30 face-to-face interviews conducted with Small and Medium-sized Enterprises (SMEs). The project explored trends emerging from the survey in more depth, as well as reactions to two new strategic areas:

• the introduction of Merchant Acquirers data as a tool for detection and deterrence
• the use of transparent benchmarking to assist compliance

Published 25 March 2014