Guidance

Confirming ID: referees

Tells HM Passport Office staff who can confirm a customer’s identity and how they do this.

From:
HM Passport Office
Published
9 July 2021
Last updated
6 September 2024 — See all updates

Documents

Confirming ID: referees

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Details

This guidance tells HM Passport Office staff:

  • about the purpose of a person who confirms a customer identity
  • about the criteria to be a person, who confirms a customer’s identity
  • when staff may use discretion (when examining a person who confirms a customer identity)

Updates to this page

Published 9 July 2021
Last updated 6 September 2024 + show all updates

  1. Updates throughout, including telling examiners what to do if the referee does not correctly certify a customer's paper photo, and Digital Application Processing (DAP) system changes.

  2. Clarified that you do not need to ask for a colour photocopy of an Irish passport. Replaced references to Teleperformance with Contact Centre.

  3. This guidance has been updated to reflect the change in our sovereign from Her Majesty Queen Elizabeth II to His Majesty King Charles III.

  4. Accessible version added.

  5. First published.

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