Research and analysis

Consumer behaviour survey

A study of the shopping habits of different types of consumer.

• From: Department for Business, Innovation & Skills
• Published: 18 March 2015

Documents

Consumer empowerment survey

Ref: BIS/15/208

3.97 MB

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Details

This research examines how consumers go about making major purchases or choosing a utility provider. It also looks into the motivations for different types of customer behaviour.

Published 18 March 2015