Research and analysis
Consumer vulnerability: challenges and potential solutions
This paper sets out the CMA’s key findings from its programme of work on vulnerable consumers.
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The paper considers what we mean by consumer vulnerability, research and discussions to consider the challenges faced by different types of vulnerable consumer in engaging with markets, evidence on market outcomes, and what can be done to help overcome these challenges.
Summaries of the events held and research commissioned as part of this programme of work can be found on the vulnerable consumers page.