Contact information
Updated 27 September 2024
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This publication is available at https://www.gov.uk/government/publications/contacting-an-official-receiver/contact-information
1. Contacting us about assets
| Enquiry | Email address |
|---|---|
| Payment protection insurance | RTLU.NorthEast@insolvency.gov.uk |
| Pensions | Pension.Team@insolvency.gov.uk |
| Property | Property.Ipswich@insolvency.gov.uk |
1.1 Income Payments Agreements and Orders (IPA or IPO)
If you pay Advantis, the official receiver’s collection agent, you can contact them by either:
- phone 01782 971 404
- email admin@advantiscredit.co.uk
If you pay the official receiver directly, you can contact them by:
- phone 0300 678 0016
- email LTADT.IPA@insolvency.gov.uk
2. Contacting an official receiver about other matters
You can contact the official receiver about other matters if you:
- are currently bankrupt
- have recently been made bankrupt
- are the director of a company that has recently been wound up
- are a creditor in a bankruptcy or company liquidation
You can find details of the official receiver handling a case on:
-
the letter from us, if you have received one
-
the Individual Insolvency Register if it’s an individual bankruptcy
-
Companies House if it’s a company liquidation
When you contact us, provide the reference number for the bankruptcy or liquidation. This will start BKT or LQD.
If you have not yet spoken to someone at the Insolvency Service, it is important that you contact us as soon as possible if you:
- have been made bankrupt
- are a director of a company in liquidation
2.1 Applications for provisional liquidation
Contact the Public Interest Unit to notify the official receiver about an application for provisional liquidation.
3. Official receiver offices and teams
You should only visit one of our offices if you have a scheduled appointment. If you need an appointment, email or telephone the relevant office.
- Birmingham
- Brighton
- Bristol
- Cardiff
- Central Case Team
- Chatham
- Croydon
- Exeter
- Ipswich
- Leeds
- London
- Newcastle
- North West
- Nottingham
- Plymouth
- Southampton
- Public Interest Unit [This team deals with complex insolvency cases across the country]
4. Contact details for official receiver offices and teams
You can write to or email us at :
Central Case Team
T Keller
Central Case Team
PO Box 18416
Birmingham
B2 2UB
Southampton
L Cook
P O Box 16667
Birmingham
B2 2ER
The Southampton office closes in March 2025. For queries regarding former Reading and Southampton cases, please contact our helpline: Telephone: 0300 678 0016
4.1 Telephone enquiries
Call our helpline if you need to speak with us.
Telephone: 0300 678 0016
The helpline is open Monday to Thursday, 9am to 5pm and Friday, 9am to 3pm.