Research and analysis

Council Tax customer research 2015/16

Two research reports providing the results from a pilot with Council Tax customers.

From:
Valuation Office Agency
Published
10 December 2015

Documents

Council Tax qualitative research report

PDF, 445 KB, 24 pages

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Council Tax call handling survey research report

PDF, 89.8 KB, 6 pages

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Details

The first report presents findings from qualitative research that looked at the views of Council Tax customers about two new communication products. The second report presents findings from a survey with Council Tax customers about a new call handling script.

Published 10 December 2015