Guidance

Update personal and business details in the Rural Payments service

How to keep the personal and business details you register with the Rural Payments Agency up to date.

Applies to England

If you use the Rural Payments service to apply for and claim rural payments with the Rural Payments Agency (RPA), you will need to keep personal and business details up to date.

There’s a different process if you need to update digital maps of registered land. Read digital maps in the Rural Payments service: check and change your maps.

What personal details you can update

Use the Rural Payments service to change personal details including:

  • name
  • date of birth
  • address where you live
  • email address
  • telephone number
  • how we contact you

Only you can update your personal details, not someone else acting on your behalf.

How to update your personal details

  1. Sign in to the Rural Payments service, then select ‘View personal details’.

  2. Click on ‘Amend personal details’.

  3. Check the information RPA holds about you and update any details. You will get an error message if you try to enter an email address that is already registered to another user on the Rural Payments service. Enter a unique email address to continue.

  4. Click ‘Submit changes’.

What business details you can update

Use the Rural Payments service to change business details including:

  • business name
  • business address, where RPA will send correspondence
  • business telephone number
  • business email
  • VAT registration number

Business details can be updated by you, or someone acting on your behalf, like an agent, as long as they have the correct permission level. Read Rural Payments service: give or update permissions.

How to update business details

  1. Sign in to the Rural Payments service.

  2. From the ‘Your businesses and messages’ page, select ‘View business’, for the business you want to update.

  3. Select ‘View and amend your business details’.

  4. Select ‘Amend business details and reference numbers’.

  5. Check the information RPA holds about your business and update any details.

  6. Click ‘Submit changes’.

How to tell RPA about other changes in circumstances

You cannot use the Rural Payments service to tell RPA:

Or call the RPA helpline for advice.

Telephone: 03000 200 301
Monday to Friday, 8:30am to 5pm, except bank holidays
Find out about call charges

Updates to this page

Published 29 October 2024

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