Guidance

If you cannot get an NHS COVID Pass letter (easy read)

Easy read version of the non-personal information sent to you if you cannot get an NHS COVID Pass letter about your COVID-19 status.

• From: UK Health Security Agency
• Published: 11 June 2021
• Last updated: 23 August 2022 — See all updates

This publication was withdrawn on 27 March 2024

This guidance was withdrawn on 8 December 2023 

The NHS COVID Pass service has now closed. There are no longer any domestic requirements to demonstrate your vaccination status in England. 

The NHS COVID Pass is no longer required to travel abroad to any countries. 

If you are travelling abroad, you should review travel entry requirements for the countries you will visit or travel through. 

The NHS COVID Pass was developed at the height of the pandemic to let you share your COVID-19 vaccination status in a secure way. It was mainly used for international travel, as well as for some domestic purposes, such as entry to venues or events. 

See information about COVID certificates in Guernsey, Jersey and the Isle of Man.

Applies to England

Documents

If you cannot get an NHS COVID Pass letter (easy read)

PDF, 2.51 MB, 5 pages

Details

The NHS COVID Pass letter can take up to 7 working days to arrive in the post. If your letter does not arrive after 7 working days, it is likely because of one of the following reasons:

• your address is incorrect on your GP record
• your vaccination details were not found
• your vaccination details are incorrect
• you do not meet the requirements for an NHS COVID Pass letter

Find out more about who can get an NHS COVID Pass for travel.

If you meet the requirements, it will be quicker to get an NHS COVID Pass digitally through the NHS App or online via NHS.UK. People aged 5 and over can get an NHS COVID Pass online and people aged 13 and over can also get an NHS COVID Pass via the NHS App.

Alternatively, after the 7 working days, you can call 119 to report an issue. You may be referred to the Vaccine Data Resolution Service.

Find out more about demonstrating your COVID-19 status.

Published 11 June 2021
Last updated 23 August 2022 + show all updates

1. 23 August 2022

   Updated information about the letter.

2. 21 June 2021

   Changing title of guidance to reflect that from 21 June 2021, the NHS service to demonstrate your COVID-19 vaccination status is now called the NHS COVID Pass.

3. 11 June 2021

   First published.