Home Office leaflet: current account closed (accessible)
Updated 5 April 2024
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This publication is available at https://www.gov.uk/government/publications/current-account-closed-or-refused-based-on-immigration-status/home-office-leaflet-current-account-closed-accessible
This is an important notice.
Why your account has been closed
Home Office records indicate you do not have permission to stay in the United Kingdom. Under Section 40G of the Immigration Act 2014 (as amended by the Immigration Act 2016), the Home Office has notified your bank or building society that it is under an obligation to close an account operated by or for you.
Any application or appeal submitted after receipt of this notice will not automatically affect the decision to close this account.
Next steps
If you do not have a valid basis to legally remain in the UK you should make arrangements to leave as soon as practicable. Failure to do so means you will be subject to an enforced removal by the Home Office.
The Voluntary Returns Service (VRS) can be contacted for help and advice on leaving the UK. They can explain your options for returning home, help you get travel documents, pay for travel tickets if you are unable to and provide reintegration packages.
Online: Get help to return home if you’re a migrant in the UK
Telephone: 0300 004 0202 (Monday to Friday between 9am and 5pm). Find out about call charges.
You may wish to contact your national embassy or high commission for assistance with travel documentation, or other support: Foreign embassies in the UK.
How to query this decision
If you believe you have been wrongly disqualified from operating an account, you should contact the Home Office by calling on 0300 123 4979.
You can also contact the Home Office by visiting: Ask the Home Office to check your immigration status is correct.
If you wish to make a complaint, you should do so by sending an email to complaints@homeoffice.gov.uk, or by writing to:
UKVI Complaints Allocation Hub
Lunar House
40 Wellesley Road
Croydon
CR9 2BY