Research and analysis

Customer experience of business support services

Research on the customer experience of government funded business support services. BIS research paper 155.

• From: Department for Business, Innovation & Skills
• Published: 29 November 2013

Documents

Customer journeys in business support services

Ref: BIS/13/1296

PDF, 478 KB, 75 pages

Details

Research based on 100 in-depth interviews with small and medium-sized enterprises (SMEs) across England which had used 1 or more of the following services during 2011 to 2013:

• UK Trade & Investment (UKTI)
• Growth Accelerator (GA)
• Manufacturing Advisory Service (MAS)
• Technology Strategy Board programmes

Published 29 November 2013