Corporate report

Customer Satisfaction Survey 2024 Executive Summary

The Insolvency Service commissions an annual survey of its customers to measure and track levels of satisfaction with the service that the Agency provides.

Applies to England, Scotland and Wales

Documents

Insolvency Service CSAT Research 2024 Executive Summary Report

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If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email publications@insolvency.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Insolvency Service CSAT Research 2024 Executive Summary Report

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email publications@insolvency.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

The Insolvency Service commissions an annual survey of its customers to measure and track levels of satisfaction with the service that the Agency provides. The 2024 survey was conducted by IFF Research, an independent market research company.

This document summarises the key findings that emerged from the survey.

Updates to this page

Published 13 September 2024

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