Transparency data

Customer service operations data: August 2019

Data on UK Visas and Immigration (UKVI) customer service operations.

• From: Border Force, UK Visas and Immigration and Immigration Enforcement
• Published: 22 August 2019

Documents

Customer service operations data: August 2019

ODS, 34.5 KB

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Details

This document contains data on the performance against service standards in relation to:

• performance against service standards in relation to replies to MP letters for UKVI, Immigration Enforcement and Border Force outstanding out of service standard MP letters for UKVI, Immigration Enforcement and Border Force
• performance against service standard in relation to replies to customer complaints for UKVI, Immigration Enforcement and Border Force
• performance against service standard in relation to replies to MP emails for UKVI, Immigration Enforcement and border force
• UKVI applicant satisfaction survey results

Published 22 August 2019