Transparency data

Customer service operations data: February 2018

Data on UK Visas and Immigration (UKVI) customer service operations.

• From: Border Force, UK Visas and Immigration and Immigration Enforcement
• Published: 22 February 2018

Documents

Customer service operations data: February 2018

ODS, 33.5 KB

This file is in an OpenDocument format

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email alternativeformats@homeoffice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

This document contains data on the performance against service standards in relation to:

• performance against service standards in relation to replies to MP letters for UKVI, Immigration Enforcement and Border Force
• outstanding out of service standard MP letters for UKVI, Immigration Enforcement and Border Force
• performance against service standard in relation to replies to customer complaints for UKVI, Immigration Enforcement and Border Force
• performance against service standard in relation to replies to MP emails for UKVI, Immigration Enforcement and border force
• UKVI applicant satisfaction survey results

Published 22 February 2018