Transparency data

Customer service operations data: February 2021

Data on UK Visas and Immigration (UKVI) customer service operations.

• From: UK Visas and Immigration, HM Passport Office, Border Force and Immigration Enforcement
• Published: 26 February 2021

Documents

Customer service operations data: February 2021

ODS, 46.3 KB

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Details

This document contains details on:

• intake and performance against service standard in relation to replies to MP written correspondence (letters and emails) for UKVI, Immigration Enforcement, Border Force and HM Passport Office
• outstanding out of service standard MP written intake (letters & emails) for UKVI, Immigration Enforcement, Border Force and HM Passport Office
• performance against service standard in relation to replies to customer complaints for UKVI, Immigration Enforcement and Border Force
• UKVI applicant satisfaction survey results

Published 26 February 2021